Frequently Asked Questions

A Home Watch service is designed to give you peace of mind while you are away from your home. Your home patrol, by professionals, complies with the assigned purpose agreement, content patrol questions controlled by your direction. We will design and modify (add / subtract) as time goes on a question based software QR-ID on your individual needs and concerns. If a situation does arise, you will be notified so the observation (unusual condition) can be dealt with in an efficient and cost-effective manner.

Refer to the welcome page “PROSPECT INTRODUCTION TO OR-IT MATRIX REPORTING & PROSPECT OPENING REPORT” YouTube video(s). The videos will help explain the electronic software and how the patrol person is directed to work.

CONSIDER SOME HOME WATCH BENEFITS

• Consistent visits to your property can help prevent or lessen property damage
• Photo documentation (interior / exterior) can establish an independent history
• Consistent and accurate observations during your absence, crafting a tailored questionnaire can establish base line property condition
• For condo owners, while an HOA/POA is sometimes, by convenient / bylaws usually take responsible for common grounds and common areas, you may be affected by adjacent / adjoining / overhead unit(s) component / equipment performance. A routine professional patrol can provide a monitoring scheme; controlled by your directive
• Professional home watch service can act as your onsite liaison between contractors, associations, Realtors, and virtually anyone that you authorize interaction
• Professional home watch can implement your PRE / POST storm plan – with authorization
• With authorization a home watch can make arrangements for work to be done in your absence
• Answer onsite alarm calls
• No vested interest in any specific construction contractor
• Recommend: ask your insurance carrier about – recognition of a home watch presence

A BASE Patrol Fee (during normal operation) is fixed at $50.00 per patrol.

A patrol fee is accumulated and invoiced at the end of the month.

Notice: there is no monthly patrol fee. Each patrol = $50.00

The patrol service interval is completely flexible, meaning you may start and stop the interval at any time. Fee is earned individually each time a patrol is conducted.

ADDITIONAL:

Concierge Service and Other Services (Third Party Liaison – C.A.D.) and Emergency Call Out (Key Holder) is explained in other F.A.Q. questions.

You’re call to action. Services over and above the base patrol obligation.

Any reasonable, related request relative to the home watch business.

An emergency call out can be generated by you, an alarm company, a plantation security officer and / or a routine service provider observing / report an exceptionally unusual condition.

In an emergency situation, response to a alarms.

Option One:

Held at Hilton Head Island Home Watch, Inc. office.

Option Two:

Physically held by a code label within the patrol vehicle.

Option Three: (installation fee $100.00)

A physical fixed Master Lock box will be fastened to the dwelling. A Lock Box code will only be provided in the QRID report software. The electronic QRID can only be opened by an authorized patrol reporter, making the lock box code only accessible to the patrol reporter.

Each company is unique. Most offer a variety of services. If they don’t provide it, they can certainly arrange for any service that you might need, using their knowledge of local contractors.

We at Hilton Head Island Home Watch, Inc. have provided:

• Driving your vehicle(s)
• Picking up simple grocery supplies
• Coordinating general routine maintenance service providers
• Third party construction renovations
• Computer Aid Drafting service
• Submission of the Town of Hilton Head hurricane preparedness permitting (Hilton Head Island ONLY) Refer: (Citizen Guide) OR (Emergency Permitting Brochure)

HHIHW, INC. CAN send the forms:

OR

Pre-Patrol Agreement or Navigate to FORMS menu page;

DOWNLOAD Pre-Patrol Agreement and Initial Client Information, complete the interactive forms. Return email to HHIHW, Inc. hhihwatch@gmail.com

OR

Complete the general contact message – request a consultation.

Hilton Head Island Home Watch, Inc. will contact you within 24 hours.

Thank You

Yes, the electronic ORIDit Home Watch reporting system is totally crafted / tailored for you’re assigned purpose.

You can add an instruction or delete an instruction at any time.

Instruction:

Send an email to HHIHW, Inc. and appropriately instruct hhihwatch@gmail.com

Make the Subject: Patrol Instruction Change

• HOUSE SIT
• ENTER CRAWL SPACE; LESS THAN FIVE FEET INTERNAL HEIGHT
• TRAVERSE ATTIC JOIST
• CONDUCT ENVIRONMENT APPRAISALS / INSPECTIONS
• VERIFY HVAC DISTRIBUTION ROOM FLOW
• DEAL WITH FIREARMS
• APPRAISE POOLS / SPAS SAFETY – HHIHW, INC. MAKES NO REPRESENTATION

Many things can happen to your home in your absence: break-ins, water zone leaks, electrical problems, insects, microbial growth, and storm damage, everything affects everything. Consider your property as a living entity – continually in flux.

Conversely, preventive measures such as pro-active maintenance should assist in prevention of many arising disorders.

Even if you have a trusted neighbor or relative nearby, suggest: having a professionally trained advocate acting on your behalf (more effective option).

• Consistent visits to your property can help prevent or lessen property damage
• Photo documentation (interior / exterior) can establish an independent base line history
• Consistent and accurate observations during your absence, crafting a tailored questionnaire can establish comparisons to the base line property condition
• For villa / condo owners, while an HOA / POA usually, by convenient / bylaws take responsible for common grounds and common areas, your property may be affected by adjacent / adjoining / unit(s) their components / equipment and / or critical plumbing adjacent water zone performance. A home watch routine professional patrol can provide a monitoring scheme; controlled by your seasonal residency.
• Professional home watch service can act as your onsite liaison between contractors, associations, Realtors, and virtually anyone that you authorize interaction.
• Professional home watch can implement your PRE / POST storm plan.
• With authorization a home watch can make arrangements for work to be done in your absence
• Answer onsite alarm calls
• No vested interest in any specific construction contractor
• Recommend: ask your insurance carrier about – recognition of a home watch presence

All information is considered private and not shared.

Contractors will receive ONLY the information necessary for contacting you.

Yes, The system is completely flexible.

You can start and stop patrols by sending an email to HHIHW, Inc.

Use hhihwatch@gmail.com

Make Subject: Stop Patrol

OR

Make Subject: Start Patrol

In the body place your instruction

A home watch professionals’ experience (in our case 15+ yrs) and judgment (hundreds of observations) will allow us to handle any situation with a reasonable degree of certainty conducting a calculated stable direction. If an emergency situation emerges, the situation is managed in the most pragmatical, safest, and cost-effective manner.

In a non-emergency situation, the client will be contacted to discuss and implement your course of action.

If you are alerted from others, of a circumstance, contact Hilton Head Island Home Watch, Inc. immediately. We are here for you.

Not as a rule NO;  however, having a visible presence at your empty home may be a recognized act as a crime deterrent.

ONLY for Hilton Head Island residences: (click link below)

A Guide to Being Prepared LINK

Per Ms. Diane Pisani, home watch educator and advocate

“The affiliate program is comprised of independently owned home watch businesses who are in business for themselves – not by themselves” 

Your Home Watch Professionals